{"id":2448,"date":"2024-07-31T12:36:59","date_gmt":"2024-07-31T02:36:59","guid":{"rendered":"https:\/\/eephone.dev.slnet.com.au\/?page_id=2448"},"modified":"2026-03-05T16:56:48","modified_gmt":"2026-03-05T05:56:48","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/eephone.com.au\/zh\/frequently-asked-questions\/","title":{"rendered":"\u5e38\u89c1\u95ee\u9898"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2448\" class=\"elementor elementor-2448\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f680913 e-flex e-con-boxed e-con e-parent\" data-id=\"f680913\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-455fc8f e-con-full e-flex e-con e-child\" data-id=\"455fc8f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ff22d3 elementor-widget elementor-widget-heading\" data-id=\"2ff22d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">\u5e38\u89c1\u95ee\u9898<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-40cc23a e-flex e-con-boxed e-con e-parent\" data-id=\"40cc23a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2e56a16 e-con-full e-flex e-con e-child\" data-id=\"2e56a16\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-baf4e4c elementor-widget elementor-widget-heading\" data-id=\"baf4e4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mobile Data<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-571fafc elementor-widget elementor-widget-n-accordion\" data-id=\"571fafc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9130\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9130\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How Much Mobile Data Do I Need? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9130\" class=\"elementor-element elementor-element-246330f e-con-full e-flex e-con e-child\" data-id=\"246330f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9130\" class=\"elementor-element elementor-element-1ec680d e-flex e-con-boxed e-con e-child\" data-id=\"1ec680d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b9455d0 elementor-widget elementor-widget-text-editor\" data-id=\"b9455d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"x_MsoNormal\"><span lang=\"EN-US\">At eep<span class=\"markqpg4v1hji\" data-markjs=\"true\" data-ogac=\"\" data-ogab=\"\" data-ogsc=\"\" data-ogsb=\"\">hone<\/span>\u00a0we believe selecting<\/span>\u00a0the right amount of\u00a0<span class=\"mark1wjj1z5qa\" data-markjs=\"true\" data-ogac=\"\" data-ogab=\"\" data-ogsc=\"\" data-ogsb=\"\">mobile<\/span>\u00a0data on a\u00a0<span class=\"markqpg4v1hji\" data-markjs=\"true\" data-ogac=\"\" data-ogab=\"\" data-ogsc=\"\" data-ogsb=\"\">eePhone<\/span>\u00a0plan can make a big difference, in how you use your device and manage your expenses. Start by assessing your typical usage: are you streaming videos, browsing social media, or just checking emails?<\/p><ul type=\"disc\"><li class=\"x_MsoListParagraph\">For light users who mostly text and browse, 1-2 GB per month might be sufficient.<\/li><li class=\"x_MsoListParagraph\">Moderate users who stream music or watch videos occasionally might need 3-5 GB.<\/li><li class=\"x_MsoListParagraph\">Heavy users, including those who stream HD videos or frequently use apps, could require 10 GB or more.<\/li><\/ul><p class=\"x_MsoNormal\">Consider your lifestyle and habits, such as whether you&#8217;ll be traveling or using data extensively while on the go. Our\u00a0<span class=\"markqpg4v1hji\" data-markjs=\"true\" data-ogac=\"\" data-ogab=\"\" data-ogsc=\"\" data-ogsb=\"\">Care<\/span>mobile plans offer flexibility and data bolt-ons, so you can adjust your usage based on changing needs. Reviewing your monthly usage patterns can also help you find the perfect plan to stay connected without any surprises.<\/p><p>Still need help? or not quite sure, no worries we are here to help, contact us on <a href=\"tel:1300 387 892\">1300 <\/a>553 678\u00a0or reach out at <a href=\"mailto:enquiries@eephone.com.au\" data-linkindex=\"2\">enquiries@eephone.com.au<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9131\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9131\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How Much Data Do You Use When You\u2019re On The Go?<br>(mobile data, not Wi-Fi) <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9131\" class=\"elementor-element elementor-element-19d87f7 e-con-full e-flex e-con e-child\" data-id=\"19d87f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9131\" class=\"elementor-element elementor-element-a522300 e-flex e-con-boxed e-con e-child\" data-id=\"a522300\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e70fecb elementor-widget elementor-widget-text-editor\" data-id=\"e70fecb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At eephone we have developed a Data Usage Calculator to help you predict your data requirements.\u00a0 <a href=\"http:\/\/eephone.com.au\/zh\/data-usage-calculator\/\">Click Here<\/a> to go to the calculator.<\/p><p>Still need help? or not quite sure, no worries we are here to help, contact us on <a href=\"tel:1300 387 892\">1300 <\/a>553 678\u00a0or reach out at <a href=\"mailto:enquiries@eephone.com.au\" data-linkindex=\"2\">enquiries@eephone.com.au<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9132\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9132\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> If I need more Data can I purchase a Data Pack? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9132\" class=\"elementor-element elementor-element-879fad2 e-con-full e-flex e-con e-child\" data-id=\"879fad2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9132\" class=\"elementor-element elementor-element-6082097 e-flex e-con-boxed e-con e-child\" data-id=\"6082097\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-318de9a elementor-widget elementor-widget-text-editor\" data-id=\"318de9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"x_MsoNormal\">Ran out of data? No problem! Reconnect instantly with our convenient eephone data pack. Designed to quickly boost your data allowance, this pack ensures you stay online without interruption. Whether you&#8217;re catching up on emails, streaming videos, or browsing your favourite sites, our data pack provides the extra data you need to keep going. Grab yours now and get back to enjoying your mobile experience with ease and speed!.<\/p><p class=\"x_MsoNormal\"><b><i>At eephone we offer 2 types of Data Packs:<\/i><\/b><\/p><ul type=\"disc\"><li class=\"x_MsoNormal\">1G Excess Data Pack: for $10, 1GB pack will be added to your service to consume during your billing cycle<\/li><li class=\"x_MsoNormal\">5GB Excess Data Pack: for $20, 5GB pack will be added to your service to consume during your billing cycle<\/li><\/ul><p class=\"x_MsoNormal\">The above 2 packs can be applied once-off for a month or recuring every month. We can also disable any Data top ups on your service so once you have consumed your data allowance for the billing cycle, data will stop.<\/p><p class=\"x_MsoNormal\">Please contact our friendly customer service team to discuss the best suited pack for your need.<\/p><p class=\"x_MsoNormal\">Call <a href=\"tel:1300 387 892\">1300 553 678\u00a0<\/a>Option 4 then Option 1 or simply log onto your customer account and add a pack.<\/p><p>Still need help? or not quite sure, no worries we are here to help, contact us on <a href=\"tel:1300 387 892\">1300 <\/a>553 678\u00a0or reach out at <a href=\"mailto:enquiries@eephone.com.au\" data-linkindex=\"2\">enquiries@eephone.com.au<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3981f2a e-con-full e-flex e-con e-child\" data-id=\"3981f2a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b14c51 elementor-widget elementor-widget-heading\" data-id=\"0b14c51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u6b3a\u8bc8\u4fdd\u62a4<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78b970a elementor-widget elementor-widget-n-accordion\" data-id=\"78b970a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1260\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1260\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Types of scam call and text fraud risks <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1260\" class=\"elementor-element elementor-element-e045d1a e-con-full e-flex e-con e-child\" data-id=\"e045d1a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1260\" class=\"elementor-element elementor-element-83b1f5b e-flex e-con-boxed e-con e-child\" data-id=\"83b1f5b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc4aa73 elementor-widget elementor-widget-text-editor\" data-id=\"fc4aa73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Scam callers and texters almost always seek financial gain.\u00a0<\/p><ul type=\"disc\"><li>They might try to trick you into making an immediate payment to them or an associate, or they may be trying to get enough information about you to steal your identity.<\/li><li>They may even try to fool you into giving them remote control of your computer, so they can read your emails or banking information or other confidential information.<\/li><li>If they can successfully pretend to be you, or learn your account passwords, they might steal from your bank account, buy things with your credit card, or incur other debts in your name.<\/li><li>In other cases, scammers ring your phone briefly and hang up from a premium rate number \u2013 with high call back charges \u2013 in the hope you\u2019ll see a missed call and dial back. Then the call back charges kick in \u2013 billed to your phone account.\u00a0 The scammer has arrangements to collect part of those charges at their end.<\/li><li>Especially around tax time, scammers pretend to be calling from the Australian Taxation Office, seeking information or payment of money.<\/li><li>Some scammers resort to threats e.g. they are from a government agency, and you have an overdue fine (that you didn\u2019t know about) \u2013 and that you\u2019ll be locked up if you don\u2019t make immediate payment to the account they nominate.<\/li><li>Some scammers impersonate charities and seek donations, especially when a disaster or emergency is in the news.<\/li><li>There are scammers who use \u2018spoofing\u2019 tools to send you a text that appears to have come from your own handset, hoping you\u2019ll open the message and click on a dangerous link.<\/li><li>Some scammers pretend to be from a parcel delivery company and recommend that you download certain software to track your parcel deliveries \u2013 but the software is really for giving the scammer access to your computer.<\/li><li>Some scammers pretend to be from a parcel delivery company and request payment for a parcel (you didn\u2019t order) to be delivered.<\/li><li>Some scammers call to say you\u2019ve won a prize and may ask for your account details so they can \u2018pay\u2019 the prize into your account.<\/li><li>Then there\u2019s a fraud know as \u2018smishing\u2019, where you receive a message like: Nice weekend coming up. Sophie and I are going to an outdoor art show, and she asked me to invite you along. Check out the event at (a dangerous web address).<\/li><li>Other bogus texts might \u2018advise\u2019 you that your movie streaming account is about to be cancelled, and offer you the chance to keep it active by clicking on a dangerous link.<\/li><li>A scam text might congratulate you on winning a prize, which you can \u2018claim\u2019 by clicking on an included \u2013 dangerous \u2013 link.<\/li><\/ul><p>Fraudsters are always working on new ways to phone scam, so no list of scams is ever complete.\u00a0 But you can learn a lot more from official Australian Government resources like:<b>\u00a0<\/b><\/p><ul type=\"disc\"><li><b><i>www.cyber.gov.au<\/i><\/b><\/li><li><b><i>www.scamwatch.gov.au<\/i><\/b><\/li><li><b><i>www.communications.gov.au\/what-we-do\/phone\/unwanted-communications-faqs<\/i><\/b><\/li><\/ul><p>We especially recommend the Australian Competition and Consumer Commission\u2019s publication the Little Black Book of Scams at www.accc.gov.au\/publications\/the-little-black-book-of-scams \u2013 dealing with phone call scams, text message scams and other kinds of scam as well.<\/p><p><b> Still need help? or not quite sure, no worries we are here to help, contact us on <a href=\"tel:1300 387 892\">1300 <\/a>553 678\u00a0or reach out at <a href=\"mailto:enquiries@eephone.com.au\" data-linkindex=\"2\">enquiries@eephone.com.au<\/a><\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1261\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1261\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How can I protect myself from phone scams?<br>(hints and tips) <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1261\" class=\"elementor-element elementor-element-a59321f e-con-full e-flex e-con e-child\" data-id=\"a59321f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1261\" class=\"elementor-element elementor-element-8c44bea e-flex e-con-boxed e-con e-child\" data-id=\"8c44bea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be0ee92 elementor-widget elementor-widget-text-editor\" data-id=\"be0ee92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>eephone is committed to protecting individuals and businesses from phone scammers. Phone scammers use deceptive tactics to trick people into revealing personal information, making payments, or providing access to their accounts. They may impersonate trusted entities, create a sense of urgency, or use sophisticated techniques to appear credible. The goal is to exploit victims for financial gain or sensitive information. Stay cautious and verify the identity of anyone requesting personal details or payments over the phone. Phone scammers cheat tens of thousands of Australians out of many millions of dollars every year, using fraudulent phone calls and text messages. They\u2019re cunning and calculating,<\/p><p>eephone has put together a list to help make yourself safer by taking some simple steps.<\/p><p><b>Reducing your risks &#8211; You can minimise the risks associated with scam calls.<\/b><\/p><p><b>Protect your personal information<\/b><\/p><p>It\u2019s a good rule these days that information about you should only be shared with people you trust, and for good reason.\u00a0 Online, on the phone, in opening and responding to text messages or in the \u2018real\u2019 world, be discriminating in what personal information you give to strangers.<\/p><p><b>Don\u2019t share personal information with unknown or unsolicited callers or texters<\/b><\/p><p>Has your bank or a government department ever asked your date of birth before talking about your affairs with you?\u00a0 If you tell a scam caller or text messenger your date of birth, they could answer that security question as if they were you. Keep all your personal details sensibly secret, especially from callers and text messengers you haven\u2019t reliably identified.\u00a0 That means name, address, date of birth, which bank you\u2019re with etc.\u00a0 Unless you know who\u2019s asking, and why, treat all personal data secret.<\/p><p><b>Contact your financial institution immediately, if you think a scammer has taken your money, or may be able to<\/b><\/p><p>Your bank or credit card issuer may be able to stop a transaction or even reverse it, if you act fast.\u00a0 They may be able to temporarily lock a card or account to protect it.<\/p><p><b>Change default PINs and passwords as soon as you get a new phone or other communications device<\/b><\/p><ul type=\"disc\"><li>Some equipment comes with a preset PIN or passcode (like \u201c1111\u201d) or password (like \u201cAdmin\u201d).\u00a0\u00a0 Change these to personalised ones immediately, or a scammer might guess the PIN, passcode or password very easily.<\/li><li>Choose strong PINS, passcodes and password<\/li><li>Whether it\u2019s the PIN, passcode or password for your bank account, mobile phone handset, an online store or a health fund, make sure it\u2019s not a \u201cweak\u201d one that\u2019s easily guessed, or worked out by a computer \u2013 like \u201c1234\u201d or \u201c0000\u201d or \u201cpassword\u201d, etc).<\/li><li>Use your favourite search engine to search for \u201chow to choose a strong password\u201d or \u201chow to choose a secure password\u201d for a lot of good advice on what makes a secure PIN, passcode or password.<\/li><\/ul><p><b>Change PINs, passcodes and passwords regularly<\/b><\/p><p>Using the same PINs, passcodes and passwords for a long time is a security risk.\u00a0 For instance, when online stores are hacked, lists of their customer passwords are often sold on the internet.\u00a0 If you changed your password regularly, the password being offered online may be stale before long \u2013 even before a scammer had a chance to use it.<\/p><p><b>Lock your mobile handset with a secure PIN<\/b><\/p><p>Set your mobile handset to auto-lock after a short period of non-use, and set it to require a strong PIN to unlock it.\u00a0 Even if your handset also offers face or fingerprint recognition, a weak PIN (like the current year) may let a fraudster access it with ease.<\/p><p><b>Make sure your voicemail PIN is secure<\/b><\/p><p>Does your mobile phone service or landline offer a \u201cvoice mailbox\u201d where callers can leave messages?\u00a0 It\u2019s great to be able to check your home messages from another phone when you\u2019re out \u2013 but not so great if a scammer can dial in and listen to them as well. Voicemail services almost always use a PIN to keep out unauthorised persons, so make sure your PIN is enabled, strong and secure.<\/p><p><b>Don\u2019t respond to text messages or missed calls from unknown international or Australian numbers, or unknown callers<\/b><\/p><p>The tricks that scammers play with missed calls are explained above.\u00a0 Text messages asking for a call back can be traps in the same way.\u00a0 Don\u2019t call back.\u00a0 If the caller is legitimate, they\u2019ll leave a message.\u00a0 If you think you know who it may have been, contact them by another means (e.g. email, another phone number on an official website, etc.) and check if they called or texted. Block suspicious or unknown international or Australian numbers on mobile handsets and use of blocking services or products, where available, on landlines<b>.<\/b><\/p><p><b>\u00a0<\/b><b>Let unknown calls to go to voicemail \/ listen to any message left \/ decide if this might be a genuine call<\/b><\/p><p><b>\u00a0<\/b>It\u2019s explained above how to automatically send calls to voicemail (in some cases).\u00a0 If you can\u2019t do that, you can choose to simply not answer unknown calls.\u00a0 Your own voicemail message might encourage callers to leave a detailed message, so you get enough information to make an informed choice whether or not to call back.<\/p><p><b>\u00a0<\/b><b>Talk to family or friends<\/b><\/p><p><b>\u00a0<\/b>If you\u2019re not sure about a call you have received, talk about it with someone close to you. Don\u2019t take computer actions at the request or direction of a caller, unknown emailer or unknown SMS. If someone on the phone whom you don\u2019t positively trust asks you to download or install software, visit a web page, click on a link, fill in a web form or open an email \u2013 don\u2019t do it.\u00a0 They could easily be trying to trick you into giving them control of your computer, or otherwise assisting them to scam you.<\/p><p>Still need help? or not quite sure, no worries we are here to help, contact us on <a href=\"tel:1300 387 892\">1300 <\/a>553 678\u00a0or reach out at <a href=\"mailto:enquiries@eephone.com.au\" data-linkindex=\"2\">enquiries@eephone.com.au<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1262\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1262\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What should I do if I\u2019ve lost my phone? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1262\" class=\"elementor-element elementor-element-6de449f e-con-full e-flex e-con e-child\" data-id=\"6de449f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1262\" class=\"elementor-element elementor-element-fc51420 e-flex e-con-boxed e-con e-child\" data-id=\"fc51420\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-268b1b6 elementor-widget elementor-widget-text-editor\" data-id=\"268b1b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"x_MsoNormal\">Lost your handset? We\u2019re here to help you get back on track! Contact us immediately to report your lost device, and our team will assist you with the next steps;<b><span lang=\"EN-US\">\u00a0<\/span><\/b><\/p><ul type=\"disc\"><li class=\"x_MsoListParagraph\"><span lang=\"EN-US\">Your phone has built-in security measures that allow you to track, ring, lock, or erase it remotely if you have the feature enabled. On a Samsung device, the feature is called Find My Mobile; on Google Pixel, Find My Device; and on an iPhone, you\u2019ll use the Find My app.<br \/><\/span><\/li><li class=\"x_MsoListParagraph\"><span lang=\"EN-US\">Contact us on <a href=\"tel:1300 387 892\">1300 <\/a>553 678\u00a0to suspend your service &amp; to issue you a new SIM card &amp; block the IMEI.<br \/><\/span><\/li><li class=\"x_MsoListParagraph\"><span lang=\"EN-US\">Report it to the police just in case any fraudulent activities are performed with your handset or SIM.<\/span><\/li><\/ul><p>Still need help? or not quite sure, no worries we are here to help, contact us on <a href=\"tel:1300 387 892\">1300 <\/a>553 678\u00a0or reach out at <a href=\"mailto:enquiries@eephone.com.au\" data-linkindex=\"2\">enquiries@eephone.com.au<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1263\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1263\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> SMS sender ID is changing <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1263\" class=\"elementor-element elementor-element-51bc59b e-con-full e-flex e-con e-child\" data-id=\"51bc59b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1263\" class=\"elementor-element elementor-element-a7949cc e-flex e-con-boxed e-con e-child\" data-id=\"a7949cc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2dd665 elementor-widget elementor-widget-text-editor\" data-id=\"a2dd665\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div>\n<p>From 1 July 2026, all organisations must officially register their sender IDs before they text you.<\/p>\n<p>A sender ID is a short alphanumeric header displayed at the top of text messages to show you which organisation or company the message is from. For example: \u2018ATO\u2019 or \u2018myGov\u2019.<\/p>\n<p>From 1 July 2026, all companies and organisations using sender ID in their SMS and MMS messages will be required to register with the Australian Media and Communications Authority\u2019s (ACMA)&nbsp;<a href=\"https:\/\/www.acma.gov.au\/sms-sender-id-register\" target=\"_blank\" rel=\"noopener noreferrer\">SMS Sender ID Register<\/a>.<\/p>\n<\/div>\n<p><strong>Why is sender ID changing?<\/strong><\/p>\n<p>A common scam tactic is to impersonate well-known brands and government agencies by spoofing (faking) their sender IDs. These scam messages may appear in the same message thread as legitimate messages, making them seem genuine and trusted.<\/p>\n<p><strong>What does the ACMA SMS Sender ID Register do?<\/strong><\/p>\n<p>The ACMA&nbsp;<a href=\"https:\/\/www.acma.gov.au\/sms-sender-id-register\" target=\"_blank\" rel=\"noopener noreferrer\">SMS Sender ID Register<\/a>&nbsp;will establish a list of verified organisations and their sender IDs to help protect phone users against spoofing and impersonation scams. The SMS Sender ID &nbsp;Register places obligations on telcos to disrupt any messages using an unregistered sender ID.<\/p>\n<div>\n<p><strong>What do the changes to sender ID mean for me?<\/strong><\/p>\n<p>From 1 July 2026, messages from registered sender IDs will appear with the organisation\u2019s name or an abbreviation of their name. If the sender ID is not registered, the message will appear as \u2018Unverified\u2019. You can also check with the organisation directly or visit their official website if you\u2019re unsure. If a message appears from \u2018Unverified\u2019, it means the sender ID used in the message is not registered in the ACMA SMS Sender ID Register. This doesn\u2019t automatically mean it\u2019s a scam, but you should treat it with caution. Avoid clicking links or sharing personal information if you\u2019re not sure the message is legitimate. You do not need to do anything. The register is managed by the ACMA and participating telcos are responsible for complying with the rules. More information can be found on the ACMA\u2019s&nbsp;<a href=\"https:\/\/www.acma.gov.au\/sms-sender-id-register\" target=\"_blank\" rel=\"noopener noreferrer\">SMS Sender ID Register<\/a>&nbsp;page.<\/p>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a19a3f e-flex e-con-boxed e-con e-parent\" data-id=\"9a19a3f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e387304 e-con-full e-flex e-con e-child\" data-id=\"e387304\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b00159 elementor-widget elementor-widget-heading\" data-id=\"8b00159\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Billing &amp; Payments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-283684e elementor-widget elementor-widget-n-accordion\" data-id=\"283684e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4210\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4210\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I update my payment details? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4210\" class=\"elementor-element elementor-element-28de971 e-con-full e-flex e-con e-child\" data-id=\"28de971\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4210\" class=\"elementor-element elementor-element-0a7cda1 e-flex e-con-boxed e-con e-child\" data-id=\"0a7cda1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2690d2 elementor-widget elementor-widget-text-editor\" data-id=\"b2690d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Updating your payment details is quick and easy! Follow these simple steps:<\/p><ul type=\"disc\"><li><span lang=\"en-US\">Login to your Customer Account<\/span>\u00a0<\/li><li><span lang=\"en-US\">Click on Payments from the top menu<\/span><\/li><li>\u00a0Then Direct Debit<\/li><li><span lang=\"en-US\">Enter your Direct Debit details<\/span><\/li><li><span lang=\"en-US\">Read the Direct Debit Service Agreement<\/span><\/li><li><span lang=\"en-US\">Tick the confirmation box for Direct Debit T&amp;Cs<\/span><\/li><li><span lang=\"en-US\">Press Save<\/span><\/li><\/ul><p><span lang=\"en-US\">\u00a0<\/span><\/p><p>If you encounter any issues or need assistance, our customer support team is here on<a href=\"tel:1300 387 892\"> 1300 <\/a>553 678\u00a0to help you every step of the way. Keep your payment details up-to-date to ensure uninterrupted service!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4211\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4211\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> When do I receive my bill and when is my payment due? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4211\" class=\"elementor-element elementor-element-ca6ef93 e-con-full e-flex e-con e-child\" data-id=\"ca6ef93\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4211\" class=\"elementor-element elementor-element-151ddb4 e-flex e-con-boxed e-con e-child\" data-id=\"151ddb4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a220f8 elementor-widget elementor-widget-text-editor\" data-id=\"1a220f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Your eephone billing cycle typically follows this schedule:<\/p><p>When you first join eephone you will be issued a billing cycle number \u2013 <b><i>(between 1 and 28)<\/i><\/b><\/p><ul type=\"disc\"><li>Bill Issuance: You\u2019ll receive your bill at the end of your billing cycle, which is usually 2 days after the billing cycle month ends. You can check your account online or through our mobile app for the exact date.<\/li><\/ul><ul type=\"disc\"><li style=\"list-style-type: none;\"><ol start=\"1\" type=\"1\"><li><i><i>Example if your billing cycle is\u00a0<b>(3)\u00a0<\/b>you will receive your bill on the 5<sup>th<\/sup>\u00a0of that billing month and the bill will be due by the 19<sup>th<\/sup>\u00a0of that billing month<\/i><\/i><\/li><\/ol><\/li><\/ul><ul type=\"disc\"><li>Payment Due Date: Your payment is generally due about 14 days after you receive your bill. The exact due date will be listed on your bill and in your account details.<\/li><\/ul><p>Your first bill will always have a 2-month charge. When you first use the service we do not charge you, however we charge you at the end of your first month with us. Your first bill will include the month you have used and a month in advance for the month coming up. Your second bill onwards will always have only 1 month charge plus any other charges associated with your account (instalments, excess charges, etc.)<\/p><p><b>\u00a0<\/b>To ensure timely payments and avoid late fees, set reminders or opt for automatic payments through your account settings. If you have any questions about your billing cycle or due dates, our customer support team is available to assist you on <a href=\"tel:1300 387 892\">1300 <\/a>553 678<a href=\"tel:1300001240\">.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4212\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4212\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I pay my account? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4212\" class=\"elementor-element elementor-element-f2a0915 e-con-full e-flex e-con e-child\" data-id=\"f2a0915\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4212\" class=\"elementor-element elementor-element-c7a5c37 e-flex e-con-boxed e-con e-child\" data-id=\"c7a5c37\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b3b2cb0 elementor-widget elementor-widget-text-editor\" data-id=\"b3b2cb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To pay your eephone account, you can select one of the following payment option\u2019s:<b>&nbsp;<\/b><\/p>\n<ul type=\"disc\">\n<li>BPAY &#8211; You can pay via Bpay website or through your bank. eephone Biller code is 461160 and the reference number can be found on the first page of your invoice.<\/li>\n<li>Pay online &#8211; Sign-in to your member&#8217;s area account and pay using your credit card. VISA and Mastercard accepted. A surcharge fee of 1.6% will apply.<\/li>\n<li>Pay through our website &#8211; Go to <a class=\"ms-outlook-linkify\" href=\"http:\/\/eephone.com.au\/zh\/\" target=\"_blank\" rel=\"noopener\">www.eephone .com.au<\/a>&nbsp;and click on&nbsp;<b>Support &gt; Account &gt; \u2018Pay My account\u2019<\/b>. Type in your mobile number associated with your account and the amount you want to pay.<\/li>\n<li>Pay By Phone &#8211; You can make secure payments by phone call <a href=\"tel:1300 387 892\">1300 <\/a>553 678. VISA and Mastercard accepted. A surcharge fee of 1.6% will apply.<\/li>\n<li>Direct Debit \u2013 Enrol for automatic payment. You can register your Credit Card details. Call <a href=\"tel:1300 387 892\">1300 <\/a>553 678 to set up or update your Direct Debit information. Your direct debit payments may appear as eephone Telco PTY LTD t\/as eephone or eephone on your statement.<\/li>\n<\/ul>\n<p>If you encounter any issues or have questions, or need a little help? Please contact our customer support team on <a href=\"tel:1300 387 892\">1300&nbsp;<\/a>553 678<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4213\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4213\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Does eephone do  credit &amp; ID checks <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4213\" class=\"elementor-element elementor-element-ce795aa e-con-full e-flex e-con e-child\" data-id=\"ce795aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4213\" class=\"elementor-element elementor-element-650ce08 e-flex e-con-boxed e-con e-child\" data-id=\"650ce08\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a2edc4 elementor-widget elementor-widget-text-editor\" data-id=\"8a2edc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"x_MsoNormal\"><span lang=\"EN-US\">eephone uses credit checks to assess the financial stability of potential customers and minimize risk. By evaluating credit reports and scores, eephone can determine a customer&#8217;s ability to meet their financial commitments and identify potential issues before providing services. This helps prevent non-payment or financial disputes, ensuring a more secure and reliable service experience for both eephone and its customers. Implementing credit checks allows eephone to offer tailored plans and services while managing financial risk effectively.<\/span><\/p><p class=\"x_MsoNormal\"><span lang=\"EN-US\">We will perform a credit check when you place a post-paid order with us. For Pre-paid, we perform an ID check. We use Illion (Formally known as Dun &amp; Bradstreet) for our Credit &amp; ID checks.<\/span><\/p><ul type=\"disc\"><li class=\"x_MsoListParagraph\"><span lang=\"EN-US\">Illion Contact details : Phone: <a href=\"tel:132333\">13 23 33<\/a> or <a href=\"tel:0398283200\">+61 3 9828 3200<\/a><\/span><\/li><li class=\"x_MsoListParagraph\">Illion Express Enquiries: <a href=\"tel:132333\">13 23 33<\/a><\/li><\/ul><p class=\"x_MsoNormal\"><span lang=\"EN-US\">Still need help? or not quite sure, no worries we are here to help, contact us on <a href=\"tel:1300 387 892\">1300 <\/a>553 678\u00a0or reach out at\u00a0<a href=\"mailto:enquiries@eephone.com.au\" data-linkindex=\"3\">enquiries@eephone.com.au<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d426d3b e-con-full e-flex e-con e-child\" data-id=\"d426d3b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc81bdd elementor-widget elementor-widget-heading\" data-id=\"cc81bdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Handset &amp; SIM Card<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad53f43 elementor-widget elementor-widget-n-accordion\" data-id=\"ad53f43\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1810\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1810\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I change my mobile number? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1810\" class=\"elementor-element elementor-element-c3b1326 e-con-full e-flex e-con e-child\" data-id=\"c3b1326\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1810\" class=\"elementor-element elementor-element-b313387 e-flex e-con-boxed e-con e-child\" data-id=\"b313387\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cdeae37 elementor-widget elementor-widget-text-editor\" data-id=\"cdeae37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"x_MsoNormal\">Concerned about scams and need to change your mobile number? We\u2019ve got you covered. Simply reach out to us, and we\u2019ll help you seamlessly transition to a new number to protect your privacy and security. Our straightforward process ensures you stay connected with minimal disruption while safeguarding your personal information. Take control of your mobile experience today and enjoy peace of mind with a fresh start!<\/p><ul type=\"disc\"><li class=\"x_MsoListParagraph\">If you are changing your number due to scam calls \/ identity Theft \u2013 We will change it for you within 24hrs of your request and at no cost to you.<\/li><li class=\"x_MsoListParagraph\"><span lang=\"EN-US\">Contact us on<a href=\"tel:1300 387 892\"> 1300\u00a0<\/a>553 678<br \/><\/span><\/li><li class=\"x_MsoListParagraph\">All scam calls need to be reported to <a title=\"ScamWatch\" href=\"https:\/\/www.scamwatch.gov.au\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\" data-linkindex=\"0\">https:\/\/www.scamwatch.gov.au\/<\/a><\/li><\/ul><p>Still need help? or not quite sure, no worries we are here to help, contact us on <a href=\"tel:1300 387 892\">1300 <\/a>553 678\u00a0or reach out at <a href=\"mailto:enquiries@eephone.com.au\" data-linkindex=\"2\">enquiries@eephone.com.au<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1811\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1811\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What handset do I need to have for eephone SIM plans? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1811\" class=\"elementor-element elementor-element-f0aa884 e-con-full e-flex e-con e-child\" data-id=\"f0aa884\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1811\" class=\"elementor-element elementor-element-3d5528c e-flex e-con-boxed e-con e-child\" data-id=\"3d5528c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8419149 elementor-widget elementor-widget-text-editor\" data-id=\"8419149\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"x_MsoNormal\">eephone uses Telstra\u2019s Wholesale Mobile Network. The Telstra coverage area reaches more than 98.8% of the Australian population with 3G*, 4G or 5G and covers more than 1.7m square kilometres of the Australian landmass when using an external antenna. The service provides 4G coverage reaching at least 98.7% of the Australian population and at least 75% with 5G.<\/p><p class=\"x_MsoNormal\"><b>*Please note<\/b>: Telstra\u2019s 3G Network will cease on 31 August 2024. After this date, you&#8217;ll need a 4G device with VoLTE calling capability to stay connected to our network. VoLTE is the next step in voice calling technology for mobile phones \u2013 enabling users to make calls over 4G on the Telstra Wholesale Mobile Network. This means clearer calls and faster connection times.<\/p><p class=\"x_MsoNormal\"><b>Which Devices are affected?<\/b><\/p><ul type=\"disc\"><li class=\"x_MsoListParagraph\">3G-only devices and 4G non-VoLTE devices<\/li><\/ul><p class=\"x_MsoNormal\"><b>What do I need to do? and, How do I Check my device?<\/b><\/p><ul type=\"disc\"><li class=\"x_MsoListParagraph\">You must upgrade to a 4G ready device to stay connected to your service.<\/li><li class=\"x_MsoListParagraph\">When you upgrade, be sure to confirm the device is compatible with our 4G and 5G networks by checking their specifications on the manufacturer\u2019s website.<\/li><li class=\"x_MsoListParagraph\">Confirm the device is compatible with our 4G and 5G networks by checking their specifications on the manufacturer\u2019s website.<\/li><li class=\"x_MsoListParagraph\">You can check if the handset is impacted using the SMS device checker tool \u2013 text \u201c3G\u201d to 3498<\/li><li>Alternatively, you can check your handset by <a href=\"https:\/\/www.telstrawholesale.com.au\/3G-Network-Closure-Blocked-Devices-Checker.html\"><strong>clicking here.\u00a0<\/strong><\/a><\/li><\/ul><p>Still need help? or not quite sure, no worries we are here to help, contact us on <a href=\"tel:1300 387 892\">1300 <\/a>553 678\u00a0or reach out at <a href=\"mailto:enquiries@eephone.com.au\" data-linkindex=\"0\">enquiries@eephone.com.au<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9222765 e-flex e-con-boxed e-con e-parent\" data-id=\"9222765\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4a6afa6 e-con-full e-flex e-con e-child\" data-id=\"4a6afa6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58aeddd elementor-widget elementor-widget-heading\" data-id=\"58aeddd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Network &amp; Service Features<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bde399 elementor-widget elementor-widget-n-accordion\" data-id=\"6bde399\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1130\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1130\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What is a message bank\/voicemail? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1130\" class=\"elementor-element elementor-element-f245a8d e-con-full e-flex e-con e-child\" data-id=\"f245a8d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1130\" class=\"elementor-element elementor-element-aa21ae7 e-flex e-con-boxed e-con e-child\" data-id=\"aa21ae7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b05e04 elementor-widget elementor-widget-text-editor\" data-id=\"7b05e04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"x_MsoNormal\">Stay effortlessly connected with our voicemail and voice messaging services. Never miss an important message again\u2014our voicemail system ensures you can listen to and manage your messages at your convenience. Plus, with voice messaging, you can send quick, personal voice notes to friends, family, and colleagues, making communication more intuitive and engaging. Simplify your messaging experience and keep your conversations flowing smoothly with our reliable and user-friendly services.<\/p><ul type=\"disc\"><li class=\"x_MsoNormal\">Message Bank or also known as Voicemail provides a personal answering service if you are busy or can\u2019t answer a call. Typically, the caller hears a prerecorded message and then has an opportunity to leave a message in return.<\/li><li class=\"x_MsoNormal\">To setup your Message bank \u2013 dial <a href=\"tel:101\">101<\/a> or <a href=\"tel:141\">141<\/a> from your eephone Mobile service.<\/li><\/ul><p>Still need help? or not quite sure, no worries we are here to help, contact us on <a href=\"tel:1300 387 892\">1300 <\/a>553 678\u00a0or reach out at <a href=\"mailto:enquiries@eephone.com.au\" data-linkindex=\"2\">enquiries@eephone.com.au<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1131\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1131\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Why am I getting an error message about my SIM card? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1131\" class=\"elementor-element elementor-element-a8e937a e-con-full e-flex e-con e-child\" data-id=\"a8e937a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1131\" class=\"elementor-element elementor-element-31a33cf e-flex e-con-boxed e-con e-child\" data-id=\"31a33cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35aac75 elementor-widget elementor-widget-text-editor\" data-id=\"35aac75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The reason why your phone shows no\u00a0<b>\u201cSIM card error\u201d<\/b>\u00a0is that your phone is unable to properly read the contents of your SIM card. This usually happens when your SIM card is not installed properly, it is damaged, or your phone has a software problem\/s after a software update.<\/p><p>Therefore, the phone will not recognise the SIM card and it states, <b>\u201cno sim card detected\u201d.<\/b> To fix \u201cSIM card errors to any phone, follow the following steps below:<\/p><ul type=\"disc\"><li>Reboot Your Phone: To reboot your phone, press and hold down the Power button. Then, choose the Restart option and your phone will turn off and then turn back on its own.<\/li><li>Pull Out the SIM and Put It Back In: Eject the SIM card tray on your phone, take the SIM out, wait for half a minute, put the SIM card back in, and slide the tray into your phone. After phone rebooting, check if the device reads your SIM card.<\/li><li>Enable and Disable Airplane Mode: The purpose of Airplane mode is to help you disconnect from all network services.<\/li><li>Check if SIM Card can be read in another phone: You can also try to put the unreadable SIM card into a phone that is working normally. If the SIM card doesn\u2019t work in another phone, then the issue, is with the SIM card. Otherwise, if the SIM is not working in your phone, but works in another phone\/s, then the issue may be with your phone\u2019s SIM card reader.<\/li><li>Ensure You Have a Valid IMEI Number: It is a must for each phone to have a valid IMEI number. If your phone does not have this, which is very rare, \u00a0eephone will not be able to provide you with services.<\/li><li>Enable Your SIM Card: On most phones where you have dual SIM cards, people often forget to enable the second SIM. This might be the case with you, and your phone does not detect the other SIM card because that card is not enabled.<\/li><li>Reset Network Settings: Your network settings tell your phone how to connect to your carrier. If there is an issue with these settings, you might want to reset the network settings and potentially fix the problem.<\/li><li>If the SIM card is not readable and requires replacement, a replacement fee of $15.00 will be charged, in certain circumstances this fee is waived if it is deemed to be faulty to begin with.<\/li><\/ul><p>Still need help? or not quite sure, no worries we are here to help, contact us on <a href=\"tel:1300 387 892\">1300 <\/a>553 678\u00a0or reach out at <a href=\"mailto:enquiries@eephone.com.au\" data-linkindex=\"2\">enquiries@eephone.com.au<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1132\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1132\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u5982\u4f55\u89e3\u9501\u6211\u7684 SIM \u5361\uff1f <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1132\" class=\"elementor-element elementor-element-915b167 e-con-full e-flex e-con e-child\" data-id=\"915b167\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1132\" class=\"elementor-element elementor-element-7439521 e-flex e-con-boxed e-con e-child\" data-id=\"7439521\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dac42a7 elementor-widget elementor-widget-text-editor\" data-id=\"dac42a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"x_MsoNormal\">Locked out of your SIM card? No worries\u2014we&#8217;re here to help! Contact us to quickly resolve the issue and regain access to your mobile service. Our team will guide you through the steps to unlock your SIM, ensuring you can get back to your calls, texts, and data without delay. Don\u2019t let a locked SIM card keep you disconnected\u2014reach out now for a swift and secure solution!<\/p><ul type=\"disc\"><li class=\"x_MsoListParagraph\">\u5982\u679c\u60a8\u7684 eePhone SIM \u5361\u5df2\u88ab\u9501\u5b9a\uff0c\u53ef\u80fd\u9700\u8981\u60a8\u63d0\u4f9b PUK \u7801\u6216 SIM PIN \u7801\u624d\u80fd\u518d\u6b21\u89e3\u9501\uff0c\u8bf7\u8054\u7cfb <a href=\"tel:1300 387 892\">1300 <\/a>553 678\u00a0to retrieve this information.<\/li><\/ul><p>Still need help? or not quite sure, no worries we are here to help, contact us on <a href=\"tel:1300 387 892\">1300 <\/a>553 678\u00a0or reach out at <a href=\"mailto:enquiries@eephone.com.au\" data-linkindex=\"2\">enquiries@eephone.com.au<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1133\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1133\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What are and When do I receive Network Notification \/ Account \/ Service based Messages? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1133\" class=\"elementor-element elementor-element-880dc52 e-con-full e-flex e-con e-child\" data-id=\"880dc52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1133\" class=\"elementor-element elementor-element-92d1f2e e-flex e-con-boxed e-con e-child\" data-id=\"92d1f2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7e15bf elementor-widget elementor-widget-text-editor\" data-id=\"e7e15bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"x_MsoNormal\">eephone network usage notification messages are vital tools for managing and optimizing your digital experience with eephone. These notifications provide real-time updates on your network activity, including data consumption and usage. By alerting you to high usage levels, potential overages, or abnormal activity, they help you stay within your data limits and help avoid unexpected charges and maintain optimal performance. With clear and timely insights, network usage notifications empower you to make informed decisions, troubleshoot issues, and ensure that your network resources are used efficiently. In a landscape where data management is key, these messages are your first line of defence against connectivity problems and cost overruns.<\/p><p class=\"x_MsoNormal\">eephone Network messages will appear on your mobile phone with a message Sending ID of <b>#Acc_Notify\u00a0<\/b>as these messages are sent on behalf of eephone from our principal wholesale network partner \u2013 Telstra Wholesale.<\/p><p class=\"x_MsoNormal\">Some of these messages you may receive will include alerts and notifications for;<\/p><ul type=\"disc\"><li class=\"x_MsoListParagraph\"><i>50%, 85% and 100% notifications for Data Usage<\/i><\/li><li class=\"x_MsoListParagraph\"><i>International Roaming Usage<\/i><\/li><li class=\"x_MsoListParagraph\"><i>Data packs usage<\/i><\/li><li class=\"x_MsoListParagraph\"><i>International calling packs<\/i><b>\u00a0<\/b><\/li><\/ul><p class=\"x_MsoNormal\">eephone Service and Account messages will appear on your mobile with a message Sending ID of <strong>eePhone <\/strong>and are specific notifications for your mobile account and service number and are tailored messages designed to keep our eephone customers informed about critical updates related to their account &amp; mobile services.<\/p><p class=\"x_MsoNormal\">These notifications encompass a range of important information, such as billing reminders, account changes, plan changes, and account security updates. By delivering timely and relevant details directly to your mobile account or service number, these notifications ensure you stay on top of your account status, avoid unexpected charges, and maintain uninterrupted service. Whether it\u2019s a reminder to renew your plan, an alert about unusual activity, or a confirmation of changes, these targeted messages help you manage your mobile experience more effectively and with greater peace of mind.<\/p><p class=\"x_MsoNormal\">If you encounter any issues or have questions, or need a little help? Please contact our customer support team on <a href=\"tel:1300 387 892\">1300\u00a0<\/a>553 678<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1134\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1134\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Check Telstra\u2019s Outage Register <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1134\" class=\"elementor-element elementor-element-ae678e0 e-con-full e-flex e-con e-child\" data-id=\"ae678e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1134\" class=\"elementor-element elementor-element-27baaee e-flex e-con-boxed e-con e-child\" data-id=\"27baaee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0488351 elementor-widget elementor-widget-text-editor\" data-id=\"0488351\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"x_MsoNormal\">To Check if there is an outage in your area \u2013 go to\u00a0<a href=\"https:\/\/www.telstra.com.au\/outages\" target=\"_blank\" rel=\"noopener\">https:\/\/www.telstra.com.au\/outages<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce7f76e e-con-full e-flex e-con e-child\" data-id=\"ce7f76e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb02183 elementor-widget elementor-widget-heading\" data-id=\"cb02183\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Plan Features &amp; How they work<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-266551e elementor-widget elementor-widget-n-accordion\" data-id=\"266551e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4020\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4020\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What do I need to sign up for a plan with eephone? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4020\" class=\"elementor-element elementor-element-8f30056 e-con-full e-flex e-con e-child\" data-id=\"8f30056\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4020\" class=\"elementor-element elementor-element-28d52b0 e-flex e-con-boxed e-con e-child\" data-id=\"28d52b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f23a99 elementor-widget elementor-widget-text-editor\" data-id=\"6f23a99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"x_MsoNormal\">eephone requires ID verification to ensure the security and authenticity of their services. By eephone requesting government-issued identification and sometimes additional documentation, eephone can confirm the identity of their potential customers, prevent fraud, and comply with regulatory standards. This process helps protect both eephone and its users from identity theft, unauthorised access, and misuse of services. ID requirements facilitate a safer, more reliable service experience and ensure that only verified individuals can access and manage their eephone accounts.<\/p><p class=\"x_MsoNormal\">eephone requires one of the below Id requirements for the facilitation of the carriage of a post-paid service;<\/p><ul type=\"disc\"><li class=\"x_MsoListParagraph\"><b><span lang=\"EN-US\">A valid Australian Driver\u2019s License<\/span><\/b><\/li><li class=\"x_MsoListParagraph\"><b><span lang=\"EN-US\">A valid Australian Passport<\/span><\/b><\/li><li class=\"x_MsoListParagraph\"><b><span lang=\"EN-US\">A valid Medicare Card<\/span><\/b><\/li><li class=\"x_MsoListParagraph\"><b><span lang=\"EN-US\">A valid Overseas Passport<\/span><\/b><\/li><\/ul><p class=\"x_MsoNormal\"><b><span lang=\"EN-US\">\u00a0<\/span><\/b><\/p><p class=\"x_MsoNormal\"><span lang=\"EN-US\">Still need help? or not quite sure, no worries we are here to help, contact us on <a href=\"tel:1300 387 892\">1300 <\/a>553 678\u00a0or reach out at <a href=\"mailto:enquiries@eephone.com.au\">enquiries@eephone.com.au<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4021\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4021\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What countries are included in the unlimited international calls &amp; SMS? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4021\" class=\"elementor-element elementor-element-a1ebb7c e-con-full e-flex e-con e-child\" data-id=\"a1ebb7c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4021\" class=\"elementor-element elementor-element-5e76092 e-flex e-con-boxed e-con e-child\" data-id=\"5e76092\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37bc2b9 elementor-widget elementor-widget-text-editor\" data-id=\"37bc2b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"x_MsoNormal\">In today\u2019s interconnected world, eephone international calling offers are an invaluable bridge between people and businesses across borders. Our eephone service enables seamless communication with loved ones, partners, and clients worldwide, fostering stronger personal relationships and expanding business opportunities. At eephone we believe staying in touch with family, friends, and colleagues, no matter where they are. Our International calling services ensures you never miss important conversations, whether it\u2019s catching up with a relative abroad or discussing crucial business deals.<\/p>\n<p class=\"x_MsoNormal\">The countries that make part of eephone\u2019s Unlimited* Calling offer, are also covered by a fair use policy which can found at <a href=\"http:\/\/eephone.com.au\/zh\/fair-use-policy\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\" data-linkindex=\"9\">http:\/\/eephone.com.au\/fair-use-policy\/<\/a><\/p>\n<p class=\"x_MsoNormal\">Our plans with unlimited international calling can be used to call the below &nbsp;20 selected countries: (Care Plan 3, Care Plan 4, Care Plan 5 and Care Plan 6 \u2013 are the only plans to have this functionality)<\/p>\n<p class=\"x_MsoNormal\">Bangladesh, Brazil, Canada, China, Columbia, Denmark, Hong Kong, India, Ireland, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Thailand, United Kingdom, USA, Vietnam, and Greece.<\/p>\n<p class=\"x_MsoNormal\">eephone also offers Unlimited* SMS to any number, anywhere in the world! are also covered by a fair use policy which can found at <a href=\"http:\/\/eephone.com.au\/zh\/fair-use-policy\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\" data-linkindex=\"10\">http:\/\/eephone.com.au\/fair-use-policy\/<\/a><\/p>\n<p class=\"x_MsoNormal\"><span lang=\"EN-US\">Still need help? or not quite sure, no worries we are here to help, contact us on <a href=\"tel:1300 387 892\">1300 <\/a>553 678&nbsp;or reach out at <a href=\"mailto:enquiries@eephone.com.au\" data-linkindex=\"11\">enquiries@eephone.com.au<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Mobile Data How Much Mobile Data Do I Need? At eephone\u00a0we believe selecting\u00a0the right amount of\u00a0mobile\u00a0data on a\u00a0eephone\u00a0plan can make a big difference, in how you use your device and manage your expenses. Start by assessing your typical usage: are you streaming videos, browsing social media, or just checking emails? For light users who mostly [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-2448","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/eephone.com.au\/zh\/wp-json\/wp\/v2\/pages\/2448","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eephone.com.au\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eephone.com.au\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eephone.com.au\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eephone.com.au\/zh\/wp-json\/wp\/v2\/comments?post=2448"}],"version-history":[{"count":181,"href":"https:\/\/eephone.com.au\/zh\/wp-json\/wp\/v2\/pages\/2448\/revisions"}],"predecessor-version":[{"id":7468,"href":"https:\/\/eephone.com.au\/zh\/wp-json\/wp\/v2\/pages\/2448\/revisions\/7468"}],"wp:attachment":[{"href":"https:\/\/eephone.com.au\/zh\/wp-json\/wp\/v2\/media?parent=2448"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}