{"id":347,"date":"2024-07-25T15:46:56","date_gmt":"2024-07-25T05:46:56","guid":{"rendered":"https:\/\/eephone.dev.slnet.com.au\/?page_id=347"},"modified":"2024-08-05T21:46:39","modified_gmt":"2024-08-05T11:46:39","slug":"returns-policy","status":"publish","type":"post","link":"https:\/\/eephone.com.au\/en_au\/returns-policy\/","title":{"rendered":"Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"347\" class=\"elementor elementor-347\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ad573c e-flex e-con-boxed e-con e-parent\" data-id=\"3ad573c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6a7655e e-con-full e-flex e-con e-child\" data-id=\"6a7655e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe49275 elementor-widget elementor-widget-heading\" data-id=\"fe49275\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Returns Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d95d9f4 e-flex e-con-boxed e-con e-parent\" data-id=\"3d95d9f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f32b6c1 elementor-widget elementor-widget-text-editor\" data-id=\"3f32b6c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p>At eephone, we want our customers to be completely satisfied with their purchases. We believe that our returns and refunds policy is both honest and straightforward. It\u2019s designed to give you complete confidence in purchasing through eephone Online Store. Please contact us at\u00a0<a href=\"mailto:enquiries@eephone.com.au\">enquiries@eephone.com.au<\/a> \u00a0for any enquiries.<\/p>\n<h2><strong><br \/>14 Day \u2013 Defective Product Policy<\/strong><\/h2>\n<p>If your product has developed a fault within the first 14\u00a0days of your delivery date, we offer an expedited exchange process. To help us process your exchange faster please ensure:<\/p>\n<ul>\n<li><em>The product does not have physical or liquid damage.<\/em><\/li>\n<li><em>The product has its original packaging and accessories.<\/em><\/li>\n<\/ul>\n<p><br \/>Contact us within 14 days of your delivery date, providing your purchase details, a description of the fault , including photos of the issues you are experiencing at\u00a0<a href=\"mailto:enquiries@eephone.com.au\">enquiries@eephone.com.au<\/a>\u00a0.<\/p>\n<h2><strong><br \/>Dead on Arrival\/Damaged in Transit<\/strong><\/h2>\n<p>If your product is damaged in transit or is dead on arrival, please take a photo of the damage or issue with the product and contact us immediately (same day) at\u00a0<a href=\"mailto:enquiries@eephone.com.au\">enquiries@eephone.com.au<\/a>\u00a0.<\/p>\n<h2><strong><br \/>Manufacturer Warranty<\/strong><\/h2>\n<p>For information on warranty, please refer to the warranty information.\u00a0This return policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.<\/p>\n<h2><strong><br \/>Exclusions<\/strong><\/h2>\n<p>Please note our 14\u00a0Day \u2013 Defective Product Policies only apply to products purchased for personal use and excludes any products purchased for resale or business use.\u00a0If you purchase more than threephones\/tablets\/smartwatches in a single transaction and you are purchasing as (or on behalf of) a business we consider the products to be for business use.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns Policy At eephone, we want our customers to be completely satisfied with their purchases. We believe that our returns and refunds policy is both honest and straightforward. It\u2019s designed to give you complete confidence in purchasing through eephone Online Store. Please contact us at\u00a0enquiries@eephone.com.au \u00a0for any enquiries. 14 Day \u2013 Defective Product Policy If [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[54],"tags":[],"class_list":["post-347","post","type-post","status-publish","format-standard","hentry","category-policies"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/eephone.com.au\/en_au\/wp-json\/wp\/v2\/posts\/347","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eephone.com.au\/en_au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/eephone.com.au\/en_au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/eephone.com.au\/en_au\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eephone.com.au\/en_au\/wp-json\/wp\/v2\/comments?post=347"}],"version-history":[{"count":6,"href":"https:\/\/eephone.com.au\/en_au\/wp-json\/wp\/v2\/posts\/347\/revisions"}],"predecessor-version":[{"id":2267,"href":"https:\/\/eephone.com.au\/en_au\/wp-json\/wp\/v2\/posts\/347\/revisions\/2267"}],"wp:attachment":[{"href":"https:\/\/eephone.com.au\/en_au\/wp-json\/wp\/v2\/media?parent=347"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/eephone.com.au\/en_au\/wp-json\/wp\/v2\/categories?post=347"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/eephone.com.au\/en_au\/wp-json\/wp\/v2\/tags?post=347"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}